Call First. Do Not Bring Acute Stroke Patients Directly to the Clinic.
Mata Rupinder Clinic is not a walk-in emergency centre for acute suspected stroke. Please call the Stroke Helpline first so the Ladda-SSV team can guide the next step through the correct pathway.
Punjabi-speaking callers are welcome. You may call and say, “Hello, Ladda SSV,” then explain your concern.
Stroke-focused phone support
Call the Ladda-SSV Stroke Helpline
Call first if someone in the Ladda-SSV village network may need urgent stroke-related support. The helpline connects families with the Ladda-SSV phone assessment pathway before any movement to the clinic, hub, or hospital route.
Call before you travel
Start the call by saying, “Hello, Ladda SSV,” then explain your concern clearly.
Caller guidance
Start With “Hello, Ladda SSV”
A calm, clear call helps the team understand the situation and guide the next step.
1
Begin the call simply
Say “Hello, Ladda SSV,” then tell the team why you are calling.
2
Share the location
Give the patient’s village, nearby landmark, and the best way to reach the family.
3
Explain what happened
Tell when the concern was first noticed, if known, and stay available for questions.
Right use of the helpline
Use the Helpline for Suspected Stroke
The Ladda-SSV helpline is for stroke-related concerns within the Ladda-SSV village network. It is designed to begin the phone-first assessment pathway and guide families toward the correct next step.
The helpline is for
Possible stroke situations in the Ladda-SSV village network.
Families who need stroke-related guidance before moving the patient.
Community members reporting a suspected stroke concern nearby.
Connecting eligible cases with the Ladda-SSV assessment and transport pathway.
After the call
What Happens After You Call
The pathway starts by phone and moves step by step. Transport support is considered only after assessment and eligibility confirmation.
1
The call is received
A nurse or Ladda-SSV team member listens to the concern and asks the needed questions.
2
Phone assessment begins
The situation is reviewed by phone so the team can understand whether the concern fits the stroke pathway.
3
Video assessment may follow
If appropriate, a trained local driver may help connect the family with a Ladda-SSV team member by video.
4
Support is arranged if eligible
If the case fits the suspected-stroke transport criteria, consent is taken and transport support may be arranged.
Important limits
Important to Know Before You Call
Clear boundaries help families use the helpline safely and correctly.
Please remember
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The helpline is for suspected stroke concerns, not for all emergencies.
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Support is currently available only within the Ladda-SSV village network.
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Transport support is stroke-only and depends on assessment through the Ladda-SSV pathway.
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Do not bring suspected acute stroke patients directly to Mata Rupinder Clinic or the Ladda hub without calling first.
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The foundation may support eligible transport, but hospital charges are not covered by the foundation.
Helpful links
Need More Information?
Use the right page for detailed information about helpline support, transport, service area, or non-urgent contact.
Emergency Transport Support
Understand when transport support may be arranged for eligible suspected stroke cases.
For suspected stroke support, call the helpline first. For non-urgent questions, contact Ladda-SSV through the general contact page.
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